I can't log in to my Anchor account

Troubleshooting steps on how to get back access to your account.

Resetting your password

To reset your password, please follow the procedure outlined below:

1. Visit https://dashboard.tryanchor.com/forgot-password 
2. Enter your email address and click on “Reset Password"
3. A reset link will be sent to your email address
4. Click on the link and reset your password

Make sure that your email address is typed in correctly as email addresses are case sensitive, and if you haven’t received the reset password in your Inbox, check your Spam or Junk folders.

Additionally, please disabled autofill on your phone and make sure that you're typing in your password exactly as it is supposed to be (it's case-sensitive).

Note that once your password has been successfully reset, you will not be able to withdraw or add any new withdrawal method for a period of 48 hours to ensure the security and integrity of your account.

Resetting your 2-step verification

To reset your 2-step verification method via the app: 

1. Go to https://dashboard.tryanchor.com/login
2. Provide your email address and password
3. When prompted for 2-step verification, enter an incorrect code
4. You will see a link at the bottom "Lost 2FA Device?

After you click this link, you will be taken to the tool that allows you to reset your 2-step verification method of choice.

Once 2-step has been reset, you will not be able to add any new withdrawal methods or reset your password for 7 days.

Should you encounter trouble with the reset tool, you can contact us at support@tryanchor.com and we will be happy to assist further.